1. Introduction
This Privacy Policy explains how Relax Gaming Limited (hereinafter referred to as "we", "us" or "our") collects, stores and uses personal data provided by you when using our online services and platforms.
We respect your right to privacy and are committed to maintaining the confidentiality of all information that you provide us with. We will use reasonable efforts to maintain the accuracy of such information.
2. Data Collection
When you register for an account on one of our platforms, we may collect personal data from you including:
We may also collect usage analytics and behavioral data about how you use our services to help us improve the user experience.
3. Cookies and Tracking Technologies
Our websites and online services may use cookies, pixels or other tracking technologies to track your preferences or make navigation easier.
Cookies are small text files that a website stores on your device when you visit it. Cookies can be used to remember information about how you navigate through a website (e.g., pages visited) so that we can optimize the user experience for future visits.
We use cookies and tracking technologies in accordance with applicable privacy regulations.
4. Data Storage and Retention
Your personal data is stored on secure servers located within the European Economic Area (EEA). We retain your information only as long as necessary to provide you with our services, or as otherwise required by law.
5. Security Measures
We have implemented technical measures to protect against unauthorized access, disclosure of, alteration, or destruction of personal data. These measures include secure encryption protocols for all communication between users and servers and robust authentication mechanisms to verify identities before granting access to user information.
All personal data is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) protocol.
6. Communication Preferences
We respect your right not to receive commercial communications, including marketing emails or SMS messages that may be of interest to you but are not related to the provision of our online services.
If at any point you wish to stop receiving such communications from us please contact us and we will promptly update your communication preferences accordingly.
7. Marketing Opt-ins and Notifications
We reserve the right to send occasional notifications about new services, enhancements or regulatory updates affecting existing customers directly involved in those specific issues but do not opt-out if you would like to receive these types of messages about changes that may impact you please inform us at the contact details provided below.
8. Compliance with Applicable Regulations
We comply with all applicable data protection laws and regulations including (but not limited to):
Our approach is built around transparency, user rights, security measures, audit trails and regular compliance reviews.
9. Monitoring for Security and Fraud Prevention
In the interests of maintaining our services’ integrity we may monitor communications (including emails), online activity, log data from your device to detect any suspicious or unauthorized access attempts including fraudulent login behavior abuse by yourself or others using your credentials
10. Data Correction or Deletion Requests
You have a right to request correction or deletion of personal information related to you at any time and we will promptly comply with all such requests that are valid.
Please see our data protection officer contact details provided below should you need further assistance or clarification on how to process this type of query within 30 working days
11. Data Storage
All customer personally identifiable information (PII) is stored securely encrypted across different geographic locations for maximum redundancy in the event a server fails but always ensure it complies with legal requirements about data retention periods and handling personal information.
When you choose to close your account or request deletion of your PII we will remove all related records as quickly as possible from our production systems while keeping necessary logs for regulatory purposes only
12. Contact Details
If you would like more information on how we handle personal data, have questions about the collection and processing of it, want us to correct any inaccurate details stored in relation with your account, need assistance or simply require more detail regarding something mentioned within this Privacy Policy please feel free to contact our dedicated Data Protection Officer using one (1) the below channels:
